FAQ: Frequently Asked Questions
You can go to the "CONTACT" tab, in the menu of our website or send us an email directly to: email@example.com
No. Sadly there is no physical store... Yet!
Speed Clothes only sells online from Cleveland, OH, USA. However, we're open to doing business with other third party stores to be distributed. For now, all what we have is online.
Remember we take up to five business days to process your order to then be shipped.
You can check your Order Status at any time on our website! You should be able to see every single order detail, including your current production status, when was/will be shipped, etc...
However, if you still don't have your tracking number or any information about your order after a while, do not hesitate in contacting us to firstname.lastname@example.org
Don't forget to write down your name, email and/or order number.
We have a one to five business days processing time. A tracking number will be provided via e-mail, as well as updated information on your order. If you don't have your tracking number we can check your order for you. Just contact us with your name and order number. The time frame of Standard Shippings are normally the following:
USA: 2-7 Business days
International. 7-21 Business days
Absolutely! Free shipping orders also have tracking numbers, however, if this is an international shipment, DHL and/or USPS will track it down just until it's out of US borders. As soon as it reaches the destination country this order will go in hands of your local post office.
If there's no news after a couple of weeks, we highly suggest calling customs on your country or your local post office for further information. There's nothiSaveng we can do once the parcel gets out of the country
Did you check your Order Status already? That would be a great place to start! You only need your order number and e-mail. In there you will probably see details of your package, including the tracking number. With that tracking number, you should be able to follow up on your parcel hassle-free.
If your order hasn't been shipped yet or it's still processing, please make sure this is not a Pre-Order. Please allow up to ten business days before contacting us.
If your package has already been shipped but is taking much longer than expected feel free to contact us at email@example.com
We always try to help customers to locate lost packages, However, after the package is picked up by the postal service, there is little we can do. Any packages stuck in customs, delivered to the wrong address because of human error, or address misspelling, stolen, etc. are out of our hands...
But we are absolutely going to work with you in trying to figure out why your parcel is taking so long. We will localize it, and once we get it back in our workshop we will ship it back, or issue a store credit.
You can expect nothing more and nothing less than special items made in high-quality printed spandex. Nothing is modified, everything is made from scratch. Graphics are brutally re-worked to achieve high-quality images. For example, you won't receive a bodysuit made out of a cotton t-shirt (nothing wrong with that! Just pointing it out) or a crappy pixelated art taken from the internet printed on top of some random fabric.
All our. productions are eco-friendly. We run super limited editions or make products to order to avoid mass production and textile pollution. Colors are always bright, images never fade out, comfortable and great fit patterns, and we're also always working to give you the best for the less!
Work on the images: Firstly, cover arts are always re-worked graphically to achieve best printing, without blurry lines or pixelated artworks, and are normally provided by the same band.
Printing: When layouts are done, graphics are sent to print at an external company. This can take up to two weeks.
Manufacturing: When fabrics are printed, then it is time to cut those patterns! Pieces are put into place and it's time to produce those badass items you'll wear later!
As soon as the new product is done, the picture is taken and uploaded to our social media and website.
Stock is quality checked and is stored safe and dry in clear bags at my workshop :)
Ouch! that sucks! Most of our products are limited edition, which it means once they're gone, they won't come back. If you don't see the item you want on our site, then it might be out of stock.
You might wanna pre-order next time!
No, we do not accept returns any longer.
All our orders is made to order. Which means it will get made only as soon as order it. For this reason we can not accept returns because everything will be tailored for you so PLEASE make sure that you get the right size.
If you're unhappy, we are unhappy!! We are willing to accept your items back for any reason subjected to these conditions:
- Write us back within 14 days of receiving your items or 30 days after purchase. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
- Your item must be shipped back in perfect condition: unused and completely unworn. Don't forget to include labels and the tag! All returns or exchanges must be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed by the original method of payment, within a certain amount of days (normally takes up to 7 business days).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Cancel, edit or change your order anytime if not fulfilled yet! You can still do this anytime while your order hasn't been shipped yet, by signing in your Speed Clothes account. If you don't have an account with us, write us at firstname.lastname@example.org and we will help you.
If your order was already shipped, then you'll have to go through our refund process. Please read our refund policy.