POLICY

STORE POLICY

  • PRIVACY POLICY
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at service@speed-clothes.com 
  • TERMS AND CONDITIONS
The information contained in this website is for general information purposes only. This website is subject to change without notice. The information is provided by Speed Clothes to keep the information up-to-date and correct. We make no representations or warranties of any kind, express or implied, about the accuracy, reliability or availability concerning the website or the information, products, services, or related graphics contained on the site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, and graphics. Copyright prohibits reproduction of ANY of these graphics exposed on the website. All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the site.
We, at any time, have reserved the right to limit or revoke customers purchases.
You can review the most current version of our Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our site or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  • PRE-ORDERS
Pre-orders will not ship until the date specified in the product description and are often subject to change for reasons beyond our control (printing process, production, etc.). All additional products purchased with a pre-order will not ship until the date specified in the description of the pre-ordered item. Multiple pre-orders purchased together will not send until the latest pre-order time. 
  • RETURNS, EXCHANGES, REFUNDS, AND CANCELATION
Returns must be sent back within 14 days of receiving your order. You can cancel your order if it has not been fulfilled yet. 
    1. Returns: All items are made to order: That means they are especially made for you, so make sure to check the size chart available in each product description before purchasing. Returns are not accepted unless manufacturing issues. We will ask for pictures and proof of manufacturing 
    2. Exchanges: Exchanges are not permitted. We don't offer exchanges due that all items are made to order.
    3. Non-returnable(1) Sale purchases (2) Gift cards and gifts (3) Downloadable software products or music (4) Handmade or one of a kind product (5) made to order items.
    4. Refunds (if applicable): Refunds will be processed using the original method of payment. Deposit times depend on your banking institution. A $5 restocking fee will be deducted from your refund.
    5. Partial refunds (if applicable): An item not in its original condition, is damaged or missing parts for reasons not due to our error or agreed as a mutually between the customer and the vendor (Speed Clothes).
    6. Items on Sale:  Sale items cannot be refunded (see number 2)
    7. Return Address: All returns must be mailed to the listed return address unless otherwise noted.
    8. Shipping Cost: The customer will assume financial responsibility for shipping costs of the item he wants to exchange. Speed-Clothes.com will cover shipping expenses in the event of you getting a wrong order, or a defective item from production or manufacturing. Otherwise, shipping costs are non-refundable.
    9. Restocking Fee  (if applicable): All returns are subject to a $5 re-stocking fee and will be auto-deducted from your total refund, in case you're looking forward a refund, unless it's our fault (faulty or wrong item). This minimum re-stocking fee is necessary to cover expenses invested in the product listing and online publication fees paid to our servers, as well as credit card fees and conversions. 
    10. Time-frame:   Return process takes up to 30 days, despite your geographical location and payment method. Consider using a trackable shipping service. Highly recommended.
  • CONTACT US
  • SHIPPING POLICY
All products are hand inspected and checked before being shipped. Packages are sent from our made-to-order partners headquarters, our workshop in Cleveland, OH or from the Hells Headbangers warehouse in Valley City, OH, USA. Items are subject to stock availability. 
 
Speed Clothes uses USPS or DHL for international orders. Tracking number will be auto-sent via email. Track your order on our site by clicking the "Track Order" icon in the upper right corner of your Account page.
  1. International orders:  USPS 7-21 business days.
  2. National US orders: USPS First Class 3-7 business days / USPS Priority 2-3 business days.
If your package comes back to us for any reason, we will notify you by email. If you do not respond within four weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and credit card transaction fees. 
 
Speed Clothes will not be held responsible for items lost, stolen, or damaged during transit.