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POLICY

STORE POLICY

  • PRIVACY POLICY
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at orders@speed-clothes.com 
  • TERMS AND CONDITIONS
The information contained in this website is for general information purposes only. This website is subject to change without notice. The information is provided by Speed Clothes to keep the information up-to-date and correct. We make no representations or warranties of any kind, express or implied, about the accuracy, reliability or availability concerning the website or the information, products, services, or related graphics contained on the site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, and graphics. Copyright prohibits reproduction of ANY of these graphics exposed on the website. All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the site.
The re-selling of merchandise is strictly prohibited. Speed Clothes, Hells Headbangers Records, and Season of Mist Records have exclusive control over the quantity of any item you are purchasing. We, at any time, have reserved the right to limit or revoke customers purchases.
You can review the most current version of our Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our site or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  • PRE-ORDERS
Pre-orders will not ship until the date specified in the product description and are often subject to change for reasons beyond our control (printing process, production, etc.). All additional products purchased with a pre-order will not ship until the date specified in the description of the pre-ordered item. Multiple pre-orders purchased together will not send until the latest pre-order time. 
  • RETURNS, EXCHANGES, REFUNDS, AND CANCELATION
Returns must be sent back within 14 days of receiving your order. After 14 days, we don't offer refunds or exchanges. (go to Returns Center). Cancelations accepted if order wasn't fulfilled yet. 
    1. Returns: Your item must be returned unworn, unwashed, undamaged, and in the same condition that you received it. Don't forget to include all labels, tags, bags, and original packaging. We won’t accept any product in bad shape, cut, broken, or manipulated in any way. We reserve the right to refuse a refund if any of these criteria aren’t met.
    2. Non-returnable(1) Sale purchases (2) Gift cards and gifts (3) Downloadable software products or music (4) Handmade or one of a kind product (5) Items purchased on other distributor’s sites (such as Hells Headbangers, Season of Mist, eBay or any other sales channel).
    3. Refunds (if applicable): Once your return is received we will send you an email to notify you of the status of your refund. If you are approved, then your refund will be processed using the original method of payment. Deposit times depend on your banking institution. A $5 restocking fee will be deducted from your refund.
    4. Partial refunds (if applicable): An item not in its original condition, is damaged or missing parts for reasons not due to our error or agreed as a mutually between the customer and the vendor (Speed Clothes).
    5. Late or missing refunds  (if applicable): If you haven’t received a refund yet, first check with your bank. There is usually processing time before a refund is posted. We suggest checking your bank and credit statements before contacting us. 
    6. Items on Sale:  Sale items cannot be refunded (see number 2)
    7. Exchanges: We replace things if they are defective, wrong size, or another mistake made by us. Size exchanges are accepted. Go online and click in the MAIN MANU> ABOUT> RETURNS /EXCHANGES and follow the steps, or complete the return form on this sheet and include it in your return package. All refund policies apply, review terms to clarify. Exchanging your current design for another design and/or print(s) is not permitted. Exchanges are subject to stock availability
    8. Return Address: All returns must be mailed to the listed return address unless otherwise noted.
    9. Wrong delivery address: For your reference, if you submit a wrong or insufficient delivery address which causes the return of a product to us, or if the item is unclaimed, the Purchaser agrees to pay the total shipping cost to Speed-Clothes.com for reshipping and repacking.  If you return a parcel to our headquarters and the customer requests a refund, the customer is responsible for the initial shipping and handling fees. If your last package was unable to be delivered successfully, please respond with your correct delivery address (as it should appear on the envelope). We can quickly provide a new shipping quote without the need of waiting for the parcel to return to our workshop: We are prepared to give a quote for re-shipment today. 
    10. Shipping Cost: The customer will assume financial responsibility for shipping costs of the item he wants to exchange. Speed-Clothes.com will cover shipping expenses in the event of you getting a wrong order, or a defective item from production or manufacturing. Otherwise, shipping costs are non-refundable.
    11. Restocking Fee  (if applicable): All returns are subject to a $5 re-stocking fee and will be auto-deducted from your total refund, in case you're looking forward a refund. This re-stocking fee is necessary to cover expenses invested in the product listing and online publication fees paid to our servers, as well as credit card fees and conversions. 
    12. Exchange time-frame:   Return process takes up to 30 days, despite your geographical location. Consider using a trackable shipping service. Highly recommended.
  • CONTACT US
We are always extremely busy. Please visit our Help Center and search for an answer to your question. If your question has no pre-written response, you may contact us: Use the "live chat" feature on our website if we're available. You'll see this option pop up in the little "Help!" icon located on the bottom right of any page at Speed-Clothes.com. Alternatively, and most probably you'll be able to reach us by sending your e-mail at orders@speed-clothes.com. We'll answer during the week.
Please beware we don't reply to customer service issues through any of our social media channels.
  • SHIPPING POLICY
All products are hand inspected and checked before being shipped. Packages are sent from our workshop in Cleveland, OH or from the Hells Headbangers warehouse in Valley City, OH, USA. Items are subject to stock availability. The package will ship in 1 to 5 business days upon completion of the transaction.
 
Speed Clothes uses USPS or DHL for international orders. Tracking number will be auto-sent via email. Track your order on our site by clicking the "Track Order" icon in the upper right corner of your Account page.
  1. International orders: DHL 20-30 business days (Only free shipping) / USPS 7-18 business days.
  2. National US orders: USPS First Class 3-7 business days / USPS Priority 2-3 business days. / Express 1-2 days.
If your package comes back to us for any reason, we will notify you by email. If you do not respond within four weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and credit card transaction fees. 
 
Speed Clothes will not be held responsible for items lost, stolen, or damaged during transit.

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