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OFFICIAL METAL CLOTHING FOR REAL MANIACS

POLICY

STORE POLICY

  • PRIVACY POLICY
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at orders@speed-clothes.com 
  • TERMS AND CONDITIONS
The information contained in this website is for general information purposes only. This website is subject to change without notice. The information is provided by Speed Clothes to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, and graphics. Reproduction of ANY of these graphics exposed on the website is prohibited by copyright. All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
It's not accepted item re-sellings. Speed Clothes, Hells Headbangers recs. and Season of Mist recs. have exclusive control over the quantity of any item you are purchasing. We, at any time, have reserved the right of limit and/or revoke customers purchases.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
  • PRE-ORDERS
Pre-orders will not ship until the date specified in the product description and are often subject to change for reasons beyond our control (printing process, production, etc). All additional products purchased with a pre-order will not ship until the date specified in the description of the pre-ordered item. Multiple pre-orders purchased together will not ship until the latest pre-order date. 
  • EXCHANGE, REFUND AND CANCELATION
If you need to return any of your items for any reason, no problemo! Our policy lasts 14 days. Returns must be sent back within 14 days from you receiving your order. After those 14 days, we won’t be able to offer you a refund or exchange. So, do not waste time!

  1. Returns: Your item must be returned in perfect conditions: unworn, unwashed, completely undamaged and in the same condition that you received it. Don't forget of including all labels, tags, bags and original packaging. it’s a requirement to fill out our return form enclosed in each package. We won’t accept any product in bad shape, cut, broken and other issues of these characteristics. We reserve the right to refuse a refund if you violate any of our terms or policies.
  2. Non-returnable (if applicable): (1) Sale purchases (2) Gift cards and Gifts (3) Downloadable software products (4) Items purchased on other distributor’s sites (including, but not limited to stores like "Angry, Young and Poor", "Hells Headbangers recs." and/or "Season of Mist recs".)
  3. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed by the original method of payment, within a certain amount of days (depending on your bank’s policy). A $5 USD restocking fee will be deducted from your refund (read Point Number 10.)
  4. Partial refunds (if applicable): An item not in its original condition, is damaged or missing parts for reasons not due to our error. An item that is returned more than 14 days after delivery.
  5. Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account once again. Contact your credit card company. Next contact your bank. There is often some processing time before a refund is posted. This normally takes 3-10 days for US national transactions. If you have done all of this and you still have not received your refund yet, please contact us at orders@speed-clothes.com.
  6. Sale items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded: They are always a final sale, which it means they can't be returned, exchanged or refunded.
  7. Exchanges (if applicable): We replace items if delivered defective items, wrong size or another order mistake made by us. If you need to exchange your item for another size we can totally exchange it for a bigger or smaller size. You either can send us an email at orders@speed-clothes.com and let us know or you can just fill the form inside your order and attach it inside your return package. Please make sure to follow our Refund Policy (Point number 1). It is not allowed to exchange your current design for another design and/or print(s). Exchanges are submitted to stock availability, We keep ourselves the right of denying you an exchange if you do not respect our “Return” policy.
  8. Return Address: To return your product you should mail it to the address provided by customer service when you contacted for the first time (e-mail or chat) OR to the address provided in the return form at the right side of this sheet.
  9. Shipping Cost: The customer will assume financial responsibility for shipping costs of the exchanged item. Shipping labels will be provided by speed-clothes.com ONLY and only if you got a wrong item/order or if the product was discovered defective from production (proofs such as photos might be required). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. But don’t worry, Speed-Clothes.com will re-ship the new product from our warehouse at no additional cost!
  10. Restocking Fee (if applicable): All refunds are subjected to a $5 of re-stocking fee, which the customer is responsible for. This is to cover the expenses invested in the product online publication fees paid to our servers. Exchanges not subjected to restocking fee.t
  11. Exchange time-frame: Depending on where you live the time frame may vary, but the whole process shouldn’t be longer than 30 days. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing an additional shipping insurance, because we don’t guarantee that we will receive your returned item. It’s not required, but recommendable.  
  12. Cancel Order:  Cancel or change your order anytime if it wasn't fulfilled yet! To do so you can go to your account and cancel it by yourself, simple and effective! If you have problems to do so, please contact us to do it for you. You can't cancel an order once this was shipped.
  • CONTACT US
Speed Clothes is easy to reach! We have a live chat to be reached during the working hours and we answered your e-mails in less than 24-48 hours!
Email us to orders@speed-clothes.com for customer service issues.
You can also follow us on Twitter and Instagram @SpeedClothes and like us on Facebook searching for "Speed Clothes". Please beware we don't reply customer service issues through social media.
If you have doubts or questions about an order, do not hesitate in contacting us, we are here for ya!
  • SHIPPING POLICY
All products are hand inspected and checked before being shipped, one by one. Packages are sent from our workshop in Cleveland or from HellsHeadbangers.com warehouse in Valley City, OH - USA, depending on stock available at that moment. The package will ship in 1 to 5 business days after purchase is done.
 
Worldwide shipping will be made by USPS or DHL depending on what you choose. Tracking number will be provided via Email (automatic email). You can track your order on our site, clicking in the upper right corner in the button "Track Order!":
  1. International orders: DHL 20-30 business days (Only free shipping) / USPS 7-18 business days.
  2. National US orders: USPS First Class 3-7 business days / USPS Priority 2-3 business days. / Express 1-2 days.
If your package is returned to us for any reason, we will notify you by email. If you do not respond within 4 weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and credit card transaction fees. 
 
Speed Clothes will not be held responsible for items lost, stolen, or damaged during transit.

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